Legal

1. Introduction

This privacy policy explains how Semaphore Global Ltd. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at www.semaphore-global.com or engage with our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Semaphore Global Ltd. is the data controller responsible for your personal data.

3. Information We Collect

We collect and process the following types of personal information:

3.1 Information you provide to us

When you complete our contact form or correspond with us, we collect:

• Name
• Email address
• Telephone number
• Company name
• Any other information you choose to provide in your message

3.2 Information collected automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Geographic location (country/city level)

3.3 Special category data

We do not intentionally collect any special category data (such as information about health, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation).

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Contact form submissions

• To respond to your enquiries
• To provide information about our services
• To manage our business relationship with you

4.2 Website analytics

• To understand how visitors use our website
• To improve our website and user experience
• To identify technical issues
• To protect our website from malicious activity

5. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

• Consent: For analytics cookies and marketing communications. You can withdraw consent at any time by adjusting your cookie preferences or contacting us.
• Legitimate interests: For responding to enquiries, managing our business relationships, and ensuring website security. Our legitimate interests include operating our business effectively and providing excellent service to our clients.
• Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Where we need to comply with a legal requirement.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

6.1 Types of cookies we use

6.2 Managing cookies

When you first visit our website, you will be asked to consent to our use of cookies. You can change your cookie preferences at any time by clicking the cookie icon in the bottom left corner of the page.

You can also control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Google Analytics: For website analytics purposes. Google may process your data in countries outside the UK, including the United States. Google is certified under the EU-US Data Privacy Framework.
• Service providers: Who assist us in operating our website and business, subject to contractual obligations to protect your data.
• Legal requirements: Where required by law, court order, or regulatory authority.

8. International Transfers

Some of our third-party service providers (such as Google) are based outside the UK. When we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with adequate data protection laws
• Standard contractual clauses approved by the UK government
• Certification under recognised frameworks (e.g., EU-US Data Privacy Framework)

9. Data Retention

We retain your personal information only for as long as necessary:

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data in certain circumstances (also known as the "right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request a copy of your data in a machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 2. We will respond to your request within one month.

11. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

12. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Regular security assessments
• Access controls limiting who can view personal data
• Secure storage systems

14. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: